Senior Client Service Executive (f/m/d)

Your area of work

Do you prosper in a client-centric role that interacts with B2B business partners as well as internal teams within Clearstream? Are you at your best when providing high quality services at precise deadlines, whilst working on improving the efficiency of these services amongst various internal and external stakeholders?

We are currently looking for an experienced Senior Client Service Executive to manage relationship(s) with some of our Key Global Client(s). You will be joining the Client Service team within Platform Operations at Clearstream Fund Centre AG, the distribution support department that forms an integral part of Clearstream Fund Services. Within this role, you will develop into the single point of contact managing key client(s) relationships and onboarding new business, whilst representing Platform Operations with various management level initiatives.

We are a fast-growing business within Clearstream/Deutsche Börse group and manage legal, administrative, and financial relationships with Asset Managers and Distribution Partners on a global scale.

Your responsibilities

• Lead Client Service engagements: Manage the overall client servicing with some of our key client(s) including the management, monitoring, and periodic reporting of agreed Key Performance Indicators.
• Onboard new Business Partners: Support the sales teams with providing expert operational knowledge to prospected clients, as well as designing and implementing onboarding strategies for new Distribution Partners.
• Grow existing business: Develop and lead successful business migration plans from existing clients. Actively contribute to the enhancement and optimisation of internal and external processes both with clients and key internal stakeholders at Clearstream.
• Enhance Customer Centricity: Identifying customer needs and articulating value through solutions that address these needs; Oversight of client requirements, query resolution and accuracy of deliveries. Build enhanced relations with key client(s) at mid-senior level. Representing the Client Service team as a senior subject matter expert amongst the entire client value chain.
• Provide Supervisory Support: Support the Head of Client Service in delivering on the teams’ ambitious targets and growth plans. Acting as a senior point of contact for team members; Aiding with educational growth and knowledge transfers to team members in Zurich, Singapore, and Cork.

Your profile

• You have at minimum of 10 years professional experience in servicing B2B business partners.
• You have a master’s degree in a financial, business or science-related field.
• You have an in-depth understanding of the financial services industry – with a focus on the Banking or Asset Management industries. Additional exposure within Fund Distribution would be considered an advantage.
• You have excellent communication skills and can form long lasting relationships with client counterparts.
• You are self-motivated, resilient, can act independently, and collaborate well within a team-centric environment.
• Proficiency in written and spoken German and English - additional language skills considered an advantage.
• Exceptional analytical and problem-solving skills.
• Well-organized, accurate, proactive, conscientious, and resilient.
• Your profile is rounded off by very good knowledge of MS Office application(s).