Funds Operations

Division / Section
Clearstream Banking, Global Funds Operations, Customer Operations Singapore (Level 2)

Your Area of Work
Clearstream's investment funds services enable banks and other investment fund distributors to move towards standardisation, automation and straight-through processing of investment fund orders. Being part of the Global Funds Operations Team, you will be responsible for Hedge Funds trades and transfers from beginning to end, carrying out the Front office, Middle office and Settlement functions, customer queries, client account set up and maintenance and mandatory corporate actions and share events.

Your Responsibilities
Operational activities
• Process Trade & Transfer orders from customers
• Perform document completion for trades & transfers along with verification
• Process incoming trades related cash and incoming transfer requests
• Trace pending transactions and settle transactions on receipt of contract note
• Process corporate action shares and cash events promptly and accurately
• Be risk aware and take all steps necessary to minimise errors including fully complying with existing procedures and staying aware of procedure changes
• Assist in documenting team procedures and in project works, when required

Customer Services
• Investigate, monitor, record and resolve any queries/issues raised by the client via phone calls and emails
• Undertake reviews of client’s activity, utilisation of products to suggest changes/improvements and identify development and training requirements
• Provide the highest standard of service in all dealings with the client

Your Profile
• University degree/ Diploma in Business, Finance, Economics or relevant experience
• Minimum 2 years of relevant banking experience and knowledge of investment funds
• Ability to multi-task between operational activities and customer service
• Must be able to work under pressure to meet tight deadlines
• Pro-active attitude with strong problem-solving skills, accuracy and ability to work independently and as part of a team in an international environment
• Customer oriented with excellent telephone, communication and negotiation skills
• Fluency in English. Proficiency in another foreign language will be an added advantage
• Working on early shift to support Australian market may be required

Location: Singapore