Associate,Client Services (f/m/d)

Division/section
Post Trading, Clearstream Securities Services, Client Service South-East Asia

Field of activity
In a dynamic, client and technology-oriented environment, you will be responsible for managing and providing solutions to customer issues. You will also support Relationship Managers in maintaining and developing relations.

Tasks/responsibilities
•Manage customer queries and provide solutions to customer issues
•Deliver training on our online portal and trade lifecycle, and customised trainings for customers
•Help to organise in-house trainings for customers
•Conduct regular service reviews with key customers, and address any issues
•Visit customers independently and with RM in the region
•Establish and maintain excellent relationships with existing and prospective customers
•Identify the needs of prospective clients in assigned areas for settlement and custody and work with RM to deliver solutions
•Work closely with RM on deepening existing relationships, sales pitches, and refer any potential business to RM
•Keep abreast of product and technical developments
•Support team-related matters such as documentation, agreements, KYC etc

Qualifications/required skills
•Years of Experience: At least 5 Years of relevant banking experience
•Education Qualifications: Business / Finance/ Economics diploma/degree and/or a related discipline
•Incumbent must possess a pleasant deposition and with a high level of energy and initiative
•Customer-centric and service-oriented
•Excellent communication, interpersonal and presentation skills with high EQ
•Responsible & committed, meticulous, highly organized, and able to work independently
•Able to work under pressure and meet tight deadlines
•Confident, well-groomed and with a good command of spoken and written English
•Competent in Microsoft Office: Outlook, Word, Excel and Powerpoint

Location: Singapore