Associate, Client Services

Your Area of Work

In a dynamic, client and technology-oriented environment, you will be responsible for managing and providing solutions to customer issues. You will also support Relationship Managers in maintaining and developing relations.In a dynamic, client and technology-oriented environment, you will be responsible for managing and providing solutions to customer issues. You will also support Relationship Managers in maintaining and developing relations.

Your Responsibilities

• Manage customer queries and provide solutions to customer issues
• Deliver training on our online portal and trade lifecycle, and customised trainings for customers
• Help to organise in-house trainings for customers
• Conduct regular service reviews with key customers, and address any issues  
• Visit customers independently and with RM in the region
• Establish and maintain excellent relationships with existing and prospective customers
• Identify the needs of prospective clients in assigned areas for settlement and custody and work with RM to deliver solutions
• Work closely with RM on deepening existing relationships, sales pitches, and refer any potential business to RM
• Keep abreast of product and technical developments
• Support team-related matters such as documentation, agreements, KYC, organizing marketing events, corporate gifts etc

Your Profile

• At least 3 years of relevant banking experience

• University degree in Business/Finance/Economics or related discipline
• Incumbent must possess a pleasant deposition and with a high level of energy and initiative
• Customer-centric and service-oriented
• Excellent communication, interpersonal and presentation skills with high EQ
• Responsible & committed, meticulous, highly organized, and able to work independently
• Able to work under pressure and meet tight deadlines
• Confident, well-groomed and with a good command of spoken and written English
• Competent in Microsoft Office: Outlook, Word, Excel and Powerpoint