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Specialist - Order Management (f/m/d)

Date: 19-Jan-2019

Location: Prague, 108, CZ

Company: Deutsche Börse Group

Group Company: Deutsche Börse Services sro

Specialist - Order Management (f/m/d) 

Full-time | [[filter6]]


Field of activity

As a Professional in the field of Order Management (OMT) you are triggering technical infrastructure changes and orders from trading and clearing members of Deutsche Börse AG.

OMT acts as first point of contact for internal and external customers in regards of their requests for new and existing members.

Main tasks will be the client maintenance management in close cooperation and communication with all Deutsche Börse teams involved, focused on customers technical infrastructure and connectivity to our services.


Tasks/required skills

  • Initiate/Coordinate workflow for technical change requests from external and internal customers
  • Take responsibility of customers’ requests and process them in timely manner
  • Understanding of customers‘ need to be able to provide with the most efficient setup
  • Line Service Management processes
  • Ensure correct billing data
  • Close collaboration with several working units
  • Quality assurance and documentation


Qualifications/required skills

  • Attention to details with ability to change direction as needed 
  • Good coordination skills, ability to work independently as well as a part of a team in an international environment
  • Knowledge of Customer Request Management and SAP CRM is a plus
  • Fluent in English is a must – everyday communication both verbal and written, German speaking is a plus
  • Team player with excellent communications skills and structured work approach 
  • Customer & Service oriented
  • Willingness to learn 
  • Highly self-motivated
  • Ability to take responsibility for your work

Dedication, team and communication skills, flexibility as well as competent handling of MS Office applications round out your profile. There are numerous good reasons to work for us: responsibility at an early stage, attractive social benefits, an international working environment and a broad variety of career opportunities. Applications from disabled persons are welcome.

Are you interested in working with a pleasant and very dedicated team? Convince us with an appealing application. Please use our online application portal.

Deutsche Börse Group, Human Resources