Income Administrator (f/m/d)

Date: 13-Jul-2021

Location: Prague, CZ

Company: Deutsche Börse Group


Field of Activity

Income is handling and processing all types of Income events (redemptions, coupons and dividends) on securities held within Clearstream. Working in a dynamic and international environment, you will contribute to assuring internal and external customers receive quality service throughout the whole processing chain.


Main Tasks/responsibilities:

  • Process all types of coupons and redemptions linked to the US domestic market and dividends events on all domestics markets
  • Processing all types of income events on securities held in Foreign Collective Safe Custody
  • Actively follow up missing data using internal and external datasources
  • Handle all pre and post payment exceptions
  • Reconcile cash and securities differences 
  • Monitor and solve customer queries
  • Prepare and notify customers of income events 
  • Strengthen relationships with agents and depositories
  • Take initiative and participate in continuous process improvements
  • Answering of all customer queries 
  • Training other staff, units 


Personal Requirements, Qualification & Skills

  • Secondary school, University degree is a plus
  • Very good written and spoken English, while German might be an additional asset but not mandatory
  • PC literate, good knowledge of MS Word and Excel (knowledge of MS Access is a strong asset)
  • Previous experience in the banking/financial sector in an asset
  • Good analytical skills
  • High level of time flexibility
  • Strong team player in a multicultural environment with excellent communication skills
  • Accuracy and detail orientation with excellent analytical and organizational skills
  • Process-oriented and logical work approach
  • Pro-active thinking and self-learning  
  • To be able to work under pressure and be able to work in the team


Other Information 

Type of contract: limited contract, maternity cover

Working Hours

  • Working Hours: shifts early as 07:30 and late as 19:00 (service has to be delivered from 08:30 until 18:00)
  • 5 times per month late shift until 22.00 needs to be covered
  • Working on Public Holidays: the service has to be covered during all public holidays (shifts between team members), except on 25 December and 01 January