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IT Service Management Specialist - Energy IT (f/m/d)

Date: 13-Jul-2019

Location: Prague, 108, CZ

Company: Deutsche Börse Group

Group Company: Deutsche Börse Services sro

IT Service Management Specialist - Energy IT (f/m/d) 

Full-time | Permanent


Field of activity


For our Product Organization "M7 Trading Solutions" we are looking for a dedicated IT Service Management Specialist to join our Business Operations unit, an integral part of our drive to continuously improve the quality and reliability of our products and services.

We design, build and operate solutions for electronic marketplaces around the world. The tradable instruments made available through our platforms range from Power Spot instruments (tradable 24/7) to commodity futures and OTC cleared derivatives.


As part of the unit 'Business Operations' you will be managing and coordinating all operational aspects of our productive systems and services. This includes request, change and release management; monitoring and administration; reporting; and incident and problem analysis and coordination. You will be the driver of post-mortem culture and continual process improvement. Another major responsibility is the planning and strategizing required to ensure operational activites are prepared to meet the ever changing needs of our business. You will be closely aligned and involved with our entire SaaS ecosystem.



  • Ensure the fulfillment of service requests in accordance to agreed KPI’s.
  • Evaluation/investigation and coordination of incidents and problems
  • Improvement and further automation of operational processes in close cooperation with delivering teams 

  • Close alignment with product owners and application development teams to ensure feedback from production systems is addressed in on-going development
  • Monitoring and management of system health and activity
  • SLA/KPI tracking, evaluation and reporting 

  • Management and coordination of release to customer environments
  • Engagement in development projects to ensure operational requirements are met 


Qualifications/required skills

  • University degree majoring in Computer Sciences or similar qualification 

  • At least 3 years relevant experience in Operations,  IT Service Management, or similar field
  • Ability to translate technical details into business language
  • Strong analytical skills and desire to learn
  • Passion for details and investigative nature
  • Ability to conduct research into systems issues and products as required (Unix, sql, analyzing functionality from technical and functional specifications)
  • Command of scripting languages and experience in a DevOps environment highly appreciated
  • Understanding of Agile software development and Scrum methodologies a plus
  • Self-organized individual with a structured working method
  • Knowledge of trading systems or financial markets is a plus
  • Proficiency in written and spoken English mandatory
  • German/French language skills will be an asset


Dedication, team and communication skills, flexibility as well as competent handling of MS Office applications round out your profile. There are numerous good reasons to work for us: responsibility at an early stage, attractive social benefits, an international working environment and a broad variety of career opportunities. Applications from disabled persons are welcome.

Are you interested in working with a pleasant and very dedicated team? Convince us with an appealing application. Please use our online application portal.

Deutsche Börse Group, Human Resources