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Client Service Officer

Date: 16-Feb-2019

Location: Prague, 108, CZ

Company: Deutsche Börse Group

Group Company: Clearstream Operations Prague sro

Client Service Officer 

Full-time | Limited




Field of activity

As Client Service Officer within an international cross-location team, you will be supporting international customers in English and German with queries or issues related to financial business.


         Tasks / Responsibilities

Point of contact for all questions in relation to securities settlement and cash management and contact person for support on all CBF day-to-day activities.



Qualifications / required skills


Fluent English language required in verbal and written form

University degree in finance, economics, or equivalent training with professional experience


Entrepreneurial skills: Taking on high responsibility & results orientation. Strong self-starter, focused on outcomes and achievements. Not afraid of continuous changes, seeking personal and professional challenges.

Analytical skills: High problem-solving skills with developed analytical skills and sound understanding of process-flows; ability to address both known’s and unknown’s thanks to good conceptual thinking, organizational and communication skills and strong learning / development potential

Interpersonal skills: Protruded service orientation with excellent telephone representation, high communication- and soft skills and a strong ability to work in a team, in a continuously changing and potentially stressful environment, with direct client contact.

Flexibility to travel to occasionally to other Deutsche Börse Locations (Frankfurt / Luxembourg)


Business experience: prior work experience a plus but not mandatory (<3 years).
Interest or experience in financial markets and financial products a plus.

IT skills: General office productivity tools proficiency expected (MS Office, general ease of interaction with computers, telephone - and IT-systems).

         Other Information


Working Hours: between 07:45 and 18:00 Monday to Friday (shifts between team members). Possible ad-hoc extension may be required to meet deadlines or specific business needs.

Overtime Work: moderate

Working on Public Holidays: client service has to be covered during public holidays (shifts between team members), except on 25th, 26th of December and 01st of January



         Location: Prague

Dedication, team and communication skills, flexibility as well as competent handling of MS Office applications round out your profile. There are numerous good reasons to work for us: responsibility at an early stage, attractive social benefits, an international working environment and a broad variety of career opportunities. Applications from disabled persons are welcome.

Are you interested in working with a pleasant and very dedicated team? Convince us with an appealing application. Please use our online application portal.

Deutsche Börse Group, Human Resources