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Account and Relationship Manager - LATAM (f/m/d)

Date: 11-Jan-2021

Location: New York, US

Company: Deutsche Börse Group

Responsibilities
•    Serve as client advocate liaising with product managers and delivery centers to ensure an excellent client experience
•    Proactively advise clients of service, product and regulatory changes and enhancements and identify opportunities to cross-sell 
•    Responsible for client planning activities as well as supporting the Client Executive to deliver the overall client and team strategy
•    Manage due diligence visits, questionnaires and client queries regarding Clearstream products and services
•    Coordinate and drive end-to-end global client relationship reviews 
•    Own and resolve escalated issues
•    Assist with ensuring assigned client portfolio is current with all KYC and compliance requirements

 

Qualifications / Required skills
•    Exceptional relationship management skills with the ability to articulate technical concepts
•    Strong presenting and consultative skills with the ability to identify the client’s needs and strategy 
•    Strong account planning and account management capability – aligning client strategy with Clearstream’ s solutions to drive deep and long-lasting revenue relationships with clients
•    Proven ability to cultivate existing client relationships and rapport with key client contacts
•    Ability to successfully collaborate with a geographically disperse set of partners to deliver client excellence  
•    Knowledge of custody and settlement environment, including products, business environment and drivers. Strong knowledge required of securities finance, including collateral management, repo, financing structures,  securities lending and emerging regulation regarding margin collateral
•    University degree in Business Administration, Finance or relevant
•    English and Spanish proficiency required as well as an understanding of the  local/cultural nuances important for client trust.  Portuguese a differentiator