Tax Support Officer - 2 year FTC (f/m/d)

Date: 13-Oct-2021

Location: Luxembourg, LU

Company: Deutsche Börse Group

Clearstream Services S.A.

With more than €14 trillion in assets under custody, Clearstream is one of the world’s largest settlement and custody firms for domestic and international securities. Clearstream ensures that cash and securities are promptly and effectively traded between market participants and that its customers are always notified of the rights and obligations attached to the securities they keep under its custody. Additionally, Clearstream provides services for investment funds, collateral management and securities lending.

 

Field of activity
Joining a dynamic, international team of dedicated and experienced people, you will be responsible for providing prompt, accurate tax guidance on all our tax services, regimes and practises to assist Clearstream customers on all withholding tax matters related to income payments. Following international market practices and working in collaboration with withholding agents, various tax authorities and operational teams, your role is also to ensure that customers receive the proper answer in due time. 


Tasks/responsibilities

  • Ensure Operations Excellence and be Customer Focused
  • Provide support to Clearstream clients on the day to day use of Clearstream Banking’s tax products and tax services
  • Investigate, monitor, record and resolve any queries/issues raised by the client. Queries are received via telephone or email.
  • Record all client queries via our bespoke CRM tool      
  • Build internal and external relationships with other departments i.e. operations, customer officers, sales officers throughout the company and with Clearstream customers.
  • Provide quality customer care, being thoroughly committed to every question and issue our clients may face with their tax certification process and/or reclaims.
  • Comply with the effective KYC, Control and internal procedures 
  • Escalate and report issues to Management 


Qualifications/required skills   

  • University degree, Bac+3 or 5 with orientation in finance, economics or law
  • Minimum of 2 years experience in Back- Front Office 
  • Solid knowledge, combined with multiple languages capacity and highly flexible workforces, guarantees rapid and efficient feedback and resolution to all the questions. 
  • Customer focused, risk culture, pro-active with the ability to work under pressure with good organisation and prioritisation skills 
  • Support a team attitude rather than individualism 
  • Good communication and analytical skills. 
  • Fluency in English is required – German and any additional language skills would be an asset