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Sales Operations Officer (f/m/d)

Date: 14-Jan-2021

Location: Luxembourg, LU

Company: Deutsche Börse Group

Clearstream Banking S.A.

As an international central securities depository (ICSD) headquartered in Luxembourg, Clearstream Banking S.A. operates the post-trading business – i.e. issuance, settlement and custody – for the Eurobond market and services for securities from over 55 domestic markets worldwide.

 

Tasks/ responsibilities 

  • Monitor and produce Sales pipeline and sales reports 
  • Account plan management. Maintain rhythm of review and refresh
  • Sales force governance (including processes/ policies/ procedures) in order to formalize the 1LOD / 2LOD model. 
  • Improve dialogue with Product Organization and develop an improved client feedback loop to build a forward looking prod development pipeline based on client input. 
  • Own end to end C4 relationship with IT and drive the deployment and development of the platform, including policies on data governance, adoption and support of ongoing user training. 
  • Evaluate sales organization’s technology investments including implementation. Continue to refine C4 and work on further digitalization efforts in both CS and Sales, including a more extensive use of marketing and campaign management capabilities to create improved client outreach. 
  • Ensure continued integration of C4 with CO-M and the company’s wider document management requirements
  • Work with the Head of CS to monitor and analyse NPS outcomes on a rolling basis and work with the Head of Department to drive approach to maintain / improve client satisfaction and support CS organization / service model changes to optimize service standards by client tier and given current resourcing. Integrate with C4 digitization efforts. 

 

Qualifications/required skills

  • University degree in Business Administration, Finance or similar 
  • Several years of professional work experience in project management or in consulting role in the financial industry  
  • Knowledge of Clearstream’s products and services is an advantage
  • Good analytical, problem solving and integrated thinking skills
  • Team player with excellent communication skills, highly motivated and flexible
  • Fluent English is essential and business-level knowledge of German and/or French is an advantage