Pre-Production Support Operator (f/m/d)

Your area of work:

You will provide support of applications within the Clearstream pre-production environment. You will ensure the availability of all services in a daily basis for Customers and maintain the environment regularly with the code and patches required. 

Your responsibilities:

•    You will support the pre-production environment and will solve IT incidents with innovative solutions to ensure that a maximum service level is provided to Customers 
•    You will implement, integrate and support third party software as well as internally developed applications within the Clearstream Services IT pre-production environments 
•    You will analyse problems and resolve issues. You will perform monitoring, tuning and optimisation of performance of in-house Clearstream IT applications as well as third party software whilst ensuring maximum availability and service to Customers
•    You will deploy Clearstream business applications to end users
•    You will respond to Customers and Internal users’ queries
•    You will know and follow processes in place and will be able to adapt yourself to any new situation
•    You will be able to support multiple applications running on Linux, potentially on windows platforms
•    You may have to take part of on-call rotation to cover out of hours first line support

Your profile:    
•    University degree in an IT related discipline or equivalent through relevant work experience
•    Minimum of 3 years of relevant experience in a similar role with pre-production/testing environments
•    Experience with Linux and NT environments is required
•    Oracle SQL and/or MS SQL knowledge is an advantage
•    Good knowledge of one or more of the following tools is a plus: GitHub, Jenkins, Jira, OpenShift, JBOSS, Weblogic
•    Ability to work in a customer-facing role, service-oriented attitude, and attention to detail 
•    Good knowledge of English (in written and spoken). Any additional language is an asset
•    Dedication, team and communication skills, flexibility as well as competent handling of MS Office applications round out your profile.