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(Junior) IT System Engineer (f/m/d)

Date: 29-Dec-2020

Location: Luxembourg, LU

Company: Deutsche Börse Group

Clearstream Services S.A.

With more than €14 trillion in assets under custody, Clearstream is one of the world’s largest settlement and custody firms for domestic and international securities. Clearstream ensures that cash and securities are promptly and effectively traded between market participants and that its customers are always notified of the rights and obligations attached to the securities they keep under its custody. Additionally, Clearstream provides services for investment funds, collateral management and securities lending.
 
Field of activity
Corporate IT of Deutsche Börse Group is in charge for end user workplace experience, voice & communication, application development and operations for all group processes such as Financial Core, Customer Care, Control & Corporate Processes, as well as Deutsche Börse Group’s Reference Data Platform. 
We also develop and operate our Enterprise Analytics and Digital Boardroom which are the core of sharing and measuring our group’s success.
Our mission is simple – Make IT Run!
We are passionate in running our existing IT Landscape and exploring every day what makes DBG as a company, and thus all our colleagues, run better – simplify and automate processes, use modern technology and devices, and make collaboration fun. We are driven by user experience, performance, stable operations, and a high degree of Information Security and Compliance.
You are passionate about Technology and Great Customer experience, strive for accountability and like to shape the Best User Helpdesk in the Financial Industry?
You have experience in providing a customer focused support in a technical User Helpdesk?
You understand how Windows 10, Microsoft products, and native end user devices work?
You want to join a team which is dynamic, customer and technology-oriented, with the ambition to provide the best user helpdesk in the Financial Industry?
Then join our team, help our employees efficiently and effectively resolve problems with your knowledge, ambition and user friendly support.
 
Tasks/Responsibilities
•    Analyse and resolve technical user problems (No forwarding of problems)
•    Ensure incident information is recorded completely as well as the resolution
•    Handout and receive returned hardware (Mobile Phone, Laptop, Tablet,..) incl. user support during device initialization / user training
•    Presenting new hardware on different occasions to different usergroups
•    Setup of new devices or returned device
•    Ownership and responsibility of User satisfaction
•    Representing Corporate IT to ensure an one of a kind user experience
•    Support projects and initiatives
•    Create and review statistical information 

 

Qualifications/required skills
•    University degree in computer science or a comparable education
•    We welcome profiles with no or limited work experience providing IT-Support (User Helpdesk – 1st & 2nd Level) 
•    Excellent Windows 10, MS-Office and other Microsoft products knowledge
•    Comfortable working with and supporting end user devices (notebooks, tablets, Mac, iPad) 
•    Comfortable supporting iOS & android mobile devices 
•    Knowlegde of WiFi and Citrix 
•    Experience with SAP ticket system and remote tools are an asset
•    Analytical thinking & problem resolution skills
•    Strong service, resolution and target achievement drive
•    Strong social Competence, self-motivation and assertiveness
•    Excellent English language communication skills (Verbal and Written). French and/or German is an asset.