IT Operations Officer (f/m/d)

Your area of work:
You will be responsible for the accuracy, timely operation and provision of computer systems and services to Clearstream Services and Deutsche Boerse AG. You will be part of the Command Centre and be the primary contact for production support and escalation if problems in production happen.

Your responsibilities:

• Systems monitoring across multiple platforms.

• Rapid detection and reaction to production issues.

• Incident Ticket Management: Effective and prompt communication/escalation contacting various support teams as necessary in order to ensure alerts are properly managed.

• Continuous Improvement: continuously review current processes to identify rooms for improvement including automation and job optimization.

• Documentation: Create, update and maintain documentation related to monitoring operations.

• Audit: ensure that all documentations used by the team including processes, SOP’s and work instructions are complete, accurate and up to date.

• Automation: look into ways to automate repetitive tasks and work autonomously with internal parties to implement solutions.

• Deadlines-awareness for core business applications.

• Liaison and contact with different Support teams within Clearstream and Deutsche Boerse AG.

• Assist your team to accomplish the required tasks.

• Ensure integrity of the production environment during working periods.

Your profile:

• University degree, BAC+2/3 in an IT related discipline or equivalent through relevant work experience

• A first experience will be considered as an asset

• Operating Experience mainly in Windows environments, mainframe and Linux/Unix considered as an asset.

• Strong team-player ,Adaptability, flexibility, autonomy within the Command Centre requisites.

• Proven ability to work under pressure.

• Customer Focus excellence attitude is key to the success of the position.

• Good communication skills, highly motivated, flexible and good at handling MS Office applications.

• Fluency in written and spoken English is a must. Fluency in French is desired and knowledge of German or an additional language is an advantage.