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Head of Unit - Operational Readiness (f/m/d)

Date: 07-Jun-2021

Location: Luxembourg, LU

Company: Deutsche Börse Group

Clearstream Services S.A.

With more than €14 trillion in assets under custody, Clearstream is one of the world’s largest settlement and custody firms for domestic and international securities. Clearstream ensures that cash and securities are promptly and effectively traded between market participants and that its customers are always notified of the rights and obligations attached to the securities they keep under its custody. Additionally, Clearstream provides services for investment funds, collateral management and securities lending.


Field of Activity

Change Management contributes to the successful implementation of system-, application-based changes within Clearstream by handling both the business acceptance testing and the operational readiness activities.

The Operational Readiness head of unit will lead the operational readiness team, whose key mission is getting Operations and other impacted business areas in time ready to understand the new functionalities, the impacts on their daily operations allowing them to be able to operate the new products and systems features in an integrated manner.


Tasks / responsibilities    

  • Day to day management and coaching of the operational readiness unit – multi location
  • Understand the project deliveries and business requirements
  • Operational readiness activities and capacity planning based on the company projects delivery scheduling
  • Analyse the operational readiness work efforts required by project and provide the budget needs to project managers
  • Ensure the team delivers high-quality within deadlines, meeting the expectations of the project manager and the impacted business teams
  • Keep knowledge and information flowing seamlessly
  • Develop, maintain, and ensure compliance to legal and regulatory requirements, processes and established procedures
  • Identify and assess potential Change Management process improvements 
  • Ensure full cooperation and efficiency between Internal Readiness and Test Management teams 


Qualifications / required skills

  • High level of service orientation, integrity, reliability, commitment, paired with a high sense of responsibility
  • Good business knowledge and understanding of Clearstream's products and services, in particular Settlement and Custody
  • Good organisational skills
  • Excellent analytical skills and care for detail
  • Critical and solution-oriented thinking, ability to work efficiently, “can do” mindset
  • Excellent people management and communication skills, team player
  • Strong problem solving and analytical skills
  • Be able to work under pressure
  • Proficiency in written and spoken English 
  • Excellent communication skills 
  • Good presentation skills
  • Entrepreneurial mindset