Expert - Claims Administrator (f/m/d)

Date: 01-Mar-2023

Location: Luxembourg, LU

Company: Deutsche Börse Group


Your Area of Work


Clearstream as premier provider of settlement & custody services needs to ensure continuous monitoring of service delivery processes and processing performance, establish, and maintain strong operational controls and co-ordinate business contingency measures to comply with laws, regulations, policies, and procedures.

As a claim administrator, you will be in charge of analysing, investigating and assessing any claim or any incident originating from internal operational/system errors or external supplier errors for Clearstream Banking Luxembourg, Clearstream Banking Frankfurt, Lux CSD and Clearstream International.

The unit reports to Reconciliation & Incident Mgt section in Luxembourg.


Your Responsibilities

  • Investigate and analyse customer claims, incidents, and prefunding requests.
  • Perform liability assessment in close collaboration with impacted business areas and legal, as appropriate
  • Define and argument claim settlement proposal (claim full/partial payment or rejection)
  • Identification of measures to be taken and follow up until implementation to avoid reoccurrence/mitigate risks.
  • Preparation of monthly reporting to management and business areas
  • Produce and deliver statistics of claims and incidents to the different business areas
  • Perform monthly reconciliation with accounting
  • Preparation of annual reports to the regulators


Your Profile


  • University degree in economics, financial markets or business management is a plus
  • Several years experience with Clearstream products, services and business applications. Well developed understanding of business context and processes
  • Strong analytical skills and ability to solve complex problems autonomously
  • Critical mind set and good organisational skills
  • Excellent communication skills and ability/willingness to build network
  • Strong team player in an international environment
  • Fluency in English (verbal and written), any other language is an advantage



Location: Luxembourg