Customer Success Management (f/m/d)

Your area of work:

You will operate at the intersection of client strategy and product innovation within a next-generation, blockchain-enabled market infrastructure for fund distribution. In this client-centric role, you will be the strategic partner for our institutional clients, responsible for owning and nurturing the relationship across their entire portfolio of initiatives. Your focus will be on high-level solution design, defining target operating models, and providing onboarding advisory to maximize long-term client value, distinguishing this position from day-to-day project execution. You will guide clients on how to best leverage our cloud-native platform to achieve their most critical business outcomes.

Your responsibilities:

• Cultivate long-term, trust-based relationships as the primary business partner for institutional clients.
• Translate complex client needs into clear, scalable solution proposals and high-level target operating models that align with our platform’s capabilities.
• Lead the preparation of key commercial documents, including Statements of Work (SoWs) and functional scoping proposals.
• Define onboarding scope, deliverables, and dependencies to ensure a structured handover to the project management team for execution.
• Serve as the voice of the client internally, collaborating closely with Product, Technology, and Client Service teams.
• Ensure that all proposed solutions are feasible, aligned with the long-term product roadmap, and set up for successful delivery and future support.

Your profile:

• You have 7–12+ years of experience in a client-facing role such as solution consulting, business architecture, or pre-sales within the fintech or financial services industry.
• You possess a strong understanding of fund distribution, asset management, or broader financial market infrastructure.
• You have a proven ability to translate complex client requirements into structured solution designs, operating models, and formal Statements of Work.
• You combine excellent communication and strategic advisory skills with a conceptual grasp of cloud-native, API-driven platforms.
• You are highly adept at engaging with senior stakeholders across operations, technology, product, and compliance.
• Prior exposure to blockchain/DLT platforms and experience working with Agile teams are considered strong advantages.