Claims Management Administrator - Fixed-term Contract 2 years (f/m/d)

Clearstream as premier provider of settlement & custody services needs to ensure continuous monitoring of service delivery processes and processing performance, establish, and maintain strong operational controls and co-ordinate business contingency measures to comply with laws, regulations, policies, and procedures.

Your Area of Work

As a claim administrator, you will be in charge of analysing, investigating and assessing any claim or any incident originating from internal operational/system errors or external supplier errors for Clearstream Banking Luxembourg, Clearstream Banking Frankfurt, Lux CSD and Clearstream International.

The unit reports to Operational Controls Governance section, Luxembourg

Your Responsibilities

• Investigate and analyse customer claims, incidents, and prefunding requests.
• Perform liability assessment in close collaboration with impacted business areas and legal, as appropriate
• Define and argument claim settlement proposal (claim full/partial payment or rejection)
• Identification of measures to be taken and follow up until implementation to avoid reoccurrence/mitigate risks.
• Preparation of monthly reporting to management and business areas
• Produce and deliver statistics of claims and incidents to the different business areas
• Perform monthly reconciliation with accounting
• Preparation of annual reports to the regulators
• Perform oversight controls for the activities outsourced to the operational hub in Prague
• Participate in discussions around existing controls, review of process, SLAs, internal procedures

Your Profile

• University degree in economics, financial markets or business management is a plus
• Several years experience with Clearstream products, services, operations and business applications. Well developed understanding of business context and processes
• Strong analytical skills and ability to solve complex problems autonomously
• Critical mind set and good organisational skills
• Excellent communication skills and ability/willingness to build network
• Strong team player in an international environment
• Fluency in English (verbal and written), any other language is an advantage