Claims Administrator - Fixed Term Contract 10 months (f/m/d)

Your area of work:

Clearstream as premier provider of settlement & custody services needs to ensure continuous monitoring of service delivery processes and processing performance, establish, and maintain strong operational controls and co-ordinate business contingency measures to comply with laws, regulations, policies, and procedures. As a claim administrator, you will be in charge of analysing, investigating and assessing any claim or any incident originating from internal operational/system errors or external supplier errors for Clearstream Banking Luxembourg, Clearstream Banking Frankfurt, Lux CSD and Clearstream International. The unit reports to Reconciliation & Incident Mgt section in Luxembourg.

Your responsibilities:

• Investigate and analyse customer claims, incidents, and prefunding requests.

• Perform liability assessment in close collaboration with impacted business areas and legal, as appropriate

• Define and argument claim settlement proposal (claim full/partial payment or rejection)

• Identification of measures to be taken and follow up until implementation to avoid reoccurrence/mitigate risks.

• Preparation of monthly reporting to management and business areas

• Produce and deliver statistics of claims and incidents to the different business areas

• Perform monthly reconciliation with accounting

• Preparation of annual reports to the regulators

• Perform oversight controls for the activities outsourced to the operational hub in Prague

• Participate in discussions around existing controls, review of process, SLAs, internal procedures

Your profile:

• University degree in economics, financial markets or business management is a plus

• Several years experience with Clearstream products, services and business applications. Well developed understanding of business context and processes

• Strong analytical skills and ability to solve complex problems autonomously

• Critical mind set and good organisational skills

• Excellent communication skills and ability/willingness to build network

• Strong team player in an international environment

• Fluency in English (verbal and written), any other language is an advantage