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Claims Administrator (f/m/d)

Date: 31-Mar-2021

Location: Luxembourg, LU

Company: Deutsche Börse Group

Clearstream Services S.A.

With more than €14 trillion in assets under custody, Clearstream is one of the world’s largest settlement and custody firms for domestic and international securities. Clearstream ensures that cash and securities are promptly and effectively traded between market participants and that its customers are always notified of the rights and obligations attached to the securities they keep under its custody. Additionally, Clearstream provides services for investment funds, collateral management and securities lending.

Field of activity
Clearstream as premier provider of settlement & custody services needs to ensure continuous monitoring of service delivery processes and processing performance, establish, and maintain strong operational controls and co-ordinate business contingency measures to comply with laws, regulations, policies, and procedures. As a claim officer, you will be in charge of analysing, investigating and assessing any claim or any incident originating from internal operational/system errors or external supplier errors for Clearstream Banking Luxembourg, Clearstream Banking Frankfurt, Lux CSD and Clearstream International. 

The unit reports to Reconciliation & Incident Mgt section in Luxembourg. 



  • Investigate and analyse customer claims, incidents, and prefunding requests.
  • Perform liability assessment in close collaboration with impacted business areas and legal, as appropriate
  • Define and argument claim settlement proposal (claim full/partial payment or rejection)
  • Identification of measures to be taken and follow up until implementation to avoid reoccurrence/mitigate risks. 
  • Preparation of monthly reporting to management and business areas
  • Produce and deliver statistics of claims and incidents to the different business areas
  • Perform monthly reconciliation with Accounting 
  • Preparation of annual reports

    Qualifications/required skills

  • University degree in economics, financial markets or business management is a plus
  • Several years experience with Clearstream products, services and business applications. Well developed understanding of business context and processes 
  • Strong analytical skills and ability to solve complex problems autonomously
  • Critical mind set and good organisational skills
  • Excellent communication skills and ability/willingness to build network 
  • Strong team player in an international environment
  • Fluency in English (verbal and written), any other language is an advantage