Senior Associate, Relationship Management (f/m/d)

Your Area of Work:
As a Senior Associate, Relationship Management, you will serve customers in the China & Hong Kong Market. You will ensure effective communication and feedback as well as high level of service delivered to the customers. You will be responsible for prospering new business and expanding the company’s market presence in this strategically important region.

Your Responsibilities:
• Manage key relationships in China & Hong Kong market, including major financial institutional clients, market infrastructure providers, and relevant regulatory bodies.
• Develop new business opportunities and protect existing revenue streams in coordination with Clearstream’s other regional offices.
• Prepare and present proposals and product presentations to potential new customers.
• Initiate, establish and maintain excellent relationships with existing and prospective customers (banks and financial institutions).
• Monitor service levels, escalate and resolve potential operational problems to ensure high quality standards, handle customer enquiries on settlement and custody.
• Liaise with the product teams to promote Clearstream initiatives.
• Keep abreast of market updates, developments, and competitors.
• Act as the first line of defence in managing client relationships, ensuring adherence to all Know Your Customer (KYC), Anti-Money Laundering (AML), and other regulatory requirements.

Your Profile:
• Minimum bachelor’s degree
• 3 to 6 Years experience in securities / banking business, with experience in Financial Market Infrastructures custodian bank or securities services house preferred
• Strong understanding of KYC and AML frameworks and client onboarding
• Good knowledge of securities settlement and corporate action, ideally in both international and major domestic markets.
• Experience with institutional clients, good relationship with financial institutions, hands-on customer service experience.
• Outstanding communication and negotiation skills, customer and service oriented.
• Excellent analytical and problem-solving skills, team player. Highly motivated and flexible.
• Proficiency in written and spoken English, native‑level proficiency in Mandarin as well as an excellent command of spoken Cantonese.
• Willingness to travel as required.