Working Student - Client Engagement & Customer Portal IT (f/m/d)

Your area of work
The Client Engagement & Customer Portal IT team designs and delivers solutions for the entire customer journey, starting from onboarding throughout client services. The team is the IT responsible for the Member Section, our customer portal used by over 40.000 clients and various business segments of Deutsche Börse Group. 
In this role you will contribute to the smooth operation of the portal and the related Backoffice processes by supporting the development team with planning and tracking activities, reporting/PMO/administrative tasks, supporting releases and ensuring adherence to KPIs. 

Your responsibilities:

• You will act as the point of contact for incoming demands and incidents for the Member Section and handle prioritization for the team
• You will coordinate assignments and manage development capacity transparently
• You will communicate identified risks and propose mitigation plans
• You will support the development team with blockers and internal alignments
• You will maintain a consolidated quarterly view of scope and budget and ensure commitments are fulfilled
• You will support release coordination with the Release Manager, ensuring fulfillment of technical and testing readiness checks
• In addition, you will document processes, change requests, lessons learned, and best practices to support continuous knowledge transfer and team capability building

Your profile:

• You are enrolled as a student at a state-recognised university throughout your employment period and have completed at least 3 semesters (Study focus in Computer Science, Software Engineering, Business Informatics, Information Technology, Business Administration, or related fields)
• You have strong organizational and project coordination skills. Experience in tracking, planning, and reporting through Jira is a plus
• You have theoretical knowledge on software development lifecycle and development methodologies. Practical experience is a plus
• You have good knowledge of the Microsoft Office suite; familiarity with SAP, Git, Salesforce is a plus
• You are comfortable learning new technologies and methodologies quickly and working independently with minimal supervision
• You have practical knowledge of at least one programming language
• Furthermore, you have advanced communication skills in English (written and verbal) with the ability to clearly summarize complex information for both technical and non-technical stakeholders

Start date: 01/09/2026