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Student Assistant- Customer Service (f/m/d)

Date: 14-Aug-2019

Location: Frankfurt am Main, HE, DE

Company: Deutsche Börse Group

Group Company: Deutsche Börse AG

Student Assistant- Customer Service (f/m/d)
Start:  | Duration: 12 (in months) | Part-time 

Field of activity

The Customer Service section manages the customer relationships of the Deutsche Börse Group. The tasks range from client maintenance, regulatory compliance, project services as well as billing services including maintenance of customer data, receivables management and customer support with regard to invoicing and fee related queries.

You are responsible for 1st and 2nd level support questions regarding fees, invoices and pricing via phone and
e-mail. Maintenance of customer data and receivables management in cooperation with the key account managers in the different locations of Deutsche Börse Group is part of your daily business. Your focus is always at client needs and efficient customer support, but you are also the contact person for internal stakeholders regarding invoices, and fee related queries.



  • Customer Service for all invoicing and fee related issues
  • Maintenance of customer related data
  • Assistance in dunning processes
  • Assistance in connectivity processes

Qualifications/required skills

  • Students must be enrolled in an academic program recognized by the state
  • Minimum of two successfully completed semesters of undergraduate studies
  • Basic knowledge of financial markets
  • Confident handling of MS Office applications
  • Proficiency in written and spoken English and ideally German
  • Good communication skills, highly motivated, flexible and ready to take on responsibility
  • Ideally a good understanding of customer service

There are numerous good reasons to work for us: responsibility at an early stage, attractive social benefits, an international work environment and a broad variety of career opportunities.

Are you interested in working with a pleasant and very dedicated team? Convince us with an appealing application. Please use our online application portal.

Deutsche Börse Group, Human Resources