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Service Delivery and Quality Assurance co-ordinator (f/m/d)

Date: 19-Feb-2019

Location: Frankfurt am Main, HE, DE

Company: Deutsche Börse Group

Group Company: Stoxx Ltd.

Service Delivery and Quality Assurance co-ordinator (f/m/d) 

Full-time | Permanent


Field of Activity

The STOXX Business Architecture Team is responsible for the analysis and implementation of innovative new indices as well as for expanding and maintaining the existing index family.

As a service delivery manager you support the team with a primary focus on the coordination of the requests and the delivery process, managing the request pipeline, stakeholder management, ensure delivery scope and timelines and monitor the respective quality gates.



• Understand the index launch pipeline process and assist in reporting at different steps along the same using predefined reporting tool

• Co-ordinate the request and delivery process

• Project management for the implementation of new indices

• Help in making index launch process smoother and improving the process

• Follow up on deliverables and dependencies for action items on a project plan

• Create status reports for project and assist project managers in their daily tasks

• Drive internal quality initiatives and controlling


Qualifications/required skills

• University Degree, in Business administration, finance or comparable education

• Minimum of 2+ years professional experience in project based business activities

• Ability to work in a team, demonstrate attention to detail and adhere to deadlines

• Good understanding of the financial markets

• Advanced proficiency in Excel, PowerPoint, VBA is a plus

• SharePoint experience

• You can capture information and plot it in charts and diagrams

• Team player and steep learning curve

• Good communication skills and fluency in English, German or French is a plus

• A positive, constructive and sensible approach when dealing with people and issues

Dedication, team and communication skills, flexibility as well as competent handling of MS Office applications round out your profile. There are numerous good reasons to work for us: responsibility at an early stage, attractive social benefits, an international working environment and a broad variety of career opportunities. Applications from disabled persons are welcome.

Are you interested in working with a pleasant and very dedicated team? Convince us with an appealing application. Please use our online application portal.

Deutsche Börse Group, Human Resources