Service Delivery Manager - Group Security (f/m/d)

Area of work:

As a Service Delivery Manager within Cyber Protection – Detect & Prevent team, you will be responsible for the end-to-end delivery of security services, ensuring operational excellence, stakeholder satisfaction, and regulatory compliance. You will lead cross-functional coordination, manage vendor relationships, and drive continuous improvement in cyber security areas of Data Leakage Protection (DLP), Data Security, and other relevant services.

Your responsibilities:

• Plan the rollout of the security toolsets related to Database Activity Monitoring
• Managing/monitoring policies to ensure they are effective and meet business requirements
• Advising projects and application owners on logging policy and taking them through the on-boarding process
• Documentation, tracking, monitoring, reporting and notification to stakeholders and escalation are central parts of the service delivery
• Oversee the documentation of the DAM service and processes and keep them updated when required
• Performing complex tuning and revalidation tasks for existing threat monitoring rules to adjust to emerging threats
• Enhancing and developing the database monitoring tools to ensure regulatory compliance

Your profile:

• University degree in IT, business informatics, or comparable education.
• Proven experience in information security management, ideally within the financial industry or comparable regulated business environment.
• Strong project management skills with flexibility in applying different approaches according to requirements (e.g. agile).
• Demonstrated ability to structure complex matters and drive to resolution.
• Experience in DLP, Data Security, or similar domains is a plus.
• Leadership skills to build and motivate cross-organizational collaboration to follow ideas and direction.
• Ability to structure your own work and know how to organize the work of others.
• Proven decision-making capability in dynamic situations and environments.
• Ability to present structured options and proposals to senior management.
• Relevant certifications in security management and project management such as ITIL, PMP, or similar are a plus.
• Excellent communication and interpersonal skills with the ability to build relationships and engage with professionals of all organizational levels.
• Strong analytical skills, reliability, and sense of ownership.
• Ability to firmly present complex topics clearly and effectively to small and large audiences.
• Proficiency in written and spoken English; German is a plus.
  
  

Additionally, you need to be a team player with good communication skills, highly motivated and flexible.