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Corporate IT - Head of Customer Care & Financial Core (f/m/d)

Date: 16-Jul-2019

Location: Frankfurt am Main, HE, DE

Company: Deutsche Börse Group

Group Company: Deutsche Börse AG

Corporate IT - Head of Customer Care & Financial Core (f/m/d) 

Full-time | Permanent


Field of Activity

Corporate IT of Deutsche Börse Group is in charge of end user workplace experience, voice & communication, application development and operations for all group processes such as Financial Core, Customer Care, Control & Corporate Processes, as well as Deutsche Börse Group’s Reference Data Platform. We also develop and operate our Enterprise Analytics and Digital Boardroom which are the core of sharing and measuring our group’s success.


Our mission is simple – Make IT Run!


We are passionate in running our existing IT landscape and exploring every day what makes DBG as a company, and thus all of our colleagues, run better – simplify and automate processes, use modern technology and devices, and make collaboration fun. We are driven by user experience, performance, stable operations, and a high degree of Information Security and Compliance.


The Head of Customer Care & Financial Core must be an inspiring leader in the dimensions of technology and people leadership with first proven record in strategic or operational execution. You are dedicated to your team and your team’s success, live our DBG Corporate and IT values, and are a role model in a team of junior and senior talents with diversity in experience, background, and locations. Personal motivated ego’s are not embraced. You can live with 80% quality (information security, compliance and operations are always 100%) for the sake of speed, delivery, and positive customer experience, while meeting tight deadlines and juggling multiple critical requests. The perfect candidate for this role will have a “can do” positive attitude, model cultural transformation by embracing and encompassing diversity & inclusion. Bring your curiosity and interest in life-long learning to all situations, mixed with a great sense of humor to diffuse challenging situations.


If you strive to take ownership and develop creative solutions, are fascinated by technology, and like to work in a challenging and fast paced environment – then you are exactly the person we are looking for.



  • Be a role model as people leader – significant portion of your time will be to develop individuals within your organization, and build a high performing team
  • Be a role model for customer and user experience for everything we do, every day
  • Oversee the development of DBG Financial Core and Customer Care processes, back-office processes, as well as IT Service Management (eg CMS, CMDB) and workflows, end-to-end
  • Oversee and deliver (internal) customer projects in scope, budget, timeline
  • Implement and further evolve a process-oriented and KPI-oriented thinking (eg development processes, release management, product backlog)
  • Implement and evolve a DevOps culture jointly with your and the operations team, including documentation
  • Stay on top of market trends in technology, people/skills, data to continuously evolve your organization
  • Support strategic initiatives, as well as compliance initiatives (2nd line of defence) within Corporate IT


Qualifications/required skills

  • 10+ years experience in software industry with background in market leading Software-as-a-Services solutions like SAP, Salesforce, Workday, or others
  • Implementation experience in at least one dedicated field of expertise (eg Finance, Customer Care, Back-office processes, or similar)
  • At least 3-5+ years people leadership experience of multiple and cross-location teams, including inter-cultural competence
  • Strong process orientation and client focus, including constant benchmarking and measurement of delivery
  • Experience in agile project methodologies and reporting – both IT internal as well as ambassador on the client side
  • Experience in proper scope, budget/capacity, timeline planning and active management
  • Strong understanding in DevOps/SRE principals and tools, including full build of a CI-pipeline
  • Language skills – fluent English, German an advantage
  • Strong presentation skills to internal and external stakeholders up to C-Level – simple, smart, convincing
  • Experience with collaboration tools like Github, Slack, teams

Dedication, team and communication skills, flexibility as well as competent handling of MS Office applications round out your profile. There are numerous good reasons to work for us: responsibility at an early stage, attractive social benefits, an international working environment and a broad variety of career opportunities. Applications from disabled persons are welcome.

Are you interested in working with a pleasant and very dedicated team? Convince us with an appealing application. Please use our online application portal.

Deutsche Börse Group, Human Resources