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Account Manager (f/m/d)

Date: 07-Jan-2021

Location: Frankfurt am Main, DE

Company: Deutsche Börse Group

Field of activity
Deutsche Börse Group (DBG) is far more than a pure marketplace organizer for the trading in shares. It is a transaction services provider covering the full value chain of trading, clearing, settlement and market data. Our success is based on our highly integrated and automated IT systems. Therefore, Information Technology is the core of Deutsche Börse: With advanced technology it affords companies and investors access to global capital markets. With more than 5,000 employees, the company has its headquarters in the financial center of Frankfurt/Germany, as well as a strong global presence in Luxembourg, Prague, Cork, Chicago, and other locations. 
The newly established Section IT Service Management enables and promotes provision of high-quality IT services in the company by coordinating with expertise between service-delivering units of DBAG IT and service-receiving Business units. Our special focus is on outsourcing relationships and the underlying service provision within the Group. By acting as a single point of contact for the engaged functions of the various Legal Entities and DBAG IT, our aim is to help establishing and running a standardized, transparent, contractually effective and operationally efficient outsourcing structure in DBG.
For this new Section, we are looking for a team player who enjoy working in a highly complex professional environment with passion and a stakeholder-centric attitude. 


Tasks / responsibilities 

  • Be in charge of account management of a subset of Legal Entities of Deutsche Börse Group and manage all aspects of their outsourcing relationship towards DBAG IT 
  • Coordinate amongst involved stakeholders from Business Units, IT Service Delivery Units and central functions for their day-to-day issues in regards of contracts, service provision, service quality and optimization efforts 
  • Shape and take charge of the conceptual framework underlying the operating model of outsourcing relationship
  • Proactively identify potential for improvement and optimization for both service-receiving and service-providing areas 
  • Take lead on impact assessments on all aspects of the outsourcing relationship, and proactively propose amendments where required 
  • Proactively drive and lead the way for outsourcing deriving value as a strategic means in DBG
  • Manage newly hired team members and develop them along their desired career path towards independent, mature and value-driving people asset for the company.

 

Qualifications / required skills 

  • Bachelor or Master degree in Economics, Information Technology, natural sciences or engineering
  • Multi-year experience of working within customer service, account management service or a comparable function
  • Very good understanding of contractual aspects such as description of services, pricing and monitoring artefacts of service quality
  • Experience in assessing regulatory impacts onto outsourcing relationships in all affected dimensions (service content, contractual and operational elements)
  • Excellent integrated thinking skills between business and technology, coupled with high degree of clients and stakeholder centricity 
  • Professional expertise in financial markets and good understanding and anticipation of customers’ technical requirements and needs
  • Understanding of business products, services, and underlying IT services in Trading, Clearing, Settlement and Market Data is an asset
  • Profound experience in process definitions, conceptual work and structured management reporting
  • Experience in stakeholders and people management
  • Communicative and open minded
  • Attention to detail and capacity of global view
  • Experience in project management
  • Goal oriented, performance driven
  • Proficiency in written and spoken English and German