SAP Technical Consultant Customer Relations

Corporate IT is the Enterprise IT of Deutsche Boerse Group, developing and operating IT services for all corporate functions, as well as the data warehouses and reference data / master data applications which provide security, price and corporate action data for the cash, post- and pre-trade processes. In a dynamic, customer and technology-oriented environment, you would be engaged in both – our SAP team and our cloud journey towards public cloud vendors, as well as supporting us in our journey towards the cloud and new enterprise services. You will be part of a diverse team that challenges itself to provide simple solutions to complex problems and the best business outcomes.

Field of Activity
Corporate IT of Deutsche Börse Group oversees end user workplace experience, voice & communication, application development and operations for all group processes such as Financial Core, Customer Care, Control & Corporate Processes, as well as Deutsche Börse Group’s Reference Data Platform. We also develop and operate our Enterprise Analytics and Digital Boardroom which are the core of sharing and measuring our group’s success.

Our mission is simple – Make IT Run!

As a member of the IT Service Management Unit, you will support in delivering changes according to project schedule with emphasis on analyzing and documenting the needs of our business stakeholders. You will be part of a diverse team that challenges itself to provide simple solutions to complex problems and the best business outcomes. 

Your Responsibilities

• Design, build, test and maintenance of the ABAP, BSP (Business Server Page), FIORI based SAP CRM application and their components.
• Good understanding of the CRM Business Processes
• Understand benefits of using state of the art methods and tools and their application on a particular engagement; contribute to continuous development of methods and tools.
• Support during the rollout phase of new releases and release introduction. 
• Maintenance and issue resolution of the SAP CRM application in the production environment.
• Participation in agile projects with an emphasis on Service and Workflows Management
• Actively collaborate with the teams in Frankfurt, Luxembourg and Cork to develop, customize and deliver problem/incident resolutions and support internal customers.

Your Profile

• University degree in computer science or a comparable education
• Minimum 5 years’ experience working in SAP CRM
• Proven skills in SAP CRM custom development/enhancements, one order framework, AET, EEWB, WorkFlow, IDOCs, SOAP/REST WebServices
• Proven skills developing/changing SAP CRM WebUI components/views, configuring ERMS/rule policies, understanding of IBASE and complex product configurations 
• Proven skills developing/maintaining ODATA serivces for SAP CRM processes
• Software development in ABAP OO with Eclipse or SAP GUI
• Proven skills in HANA DB related development, CDS Views, knowledge in SQL / noSQL are assets
• Knowledge in FIORI, SAP Cloud Integration Gateway is an asset
• Excellent understanding of JIRA workflows and processes
• Fluency in English is mandatory, in verbal and written form; German is an asset.
• Ideally: experience in working in a regulated environment (Financial / Insurance Industry, Public services)