Fund Distribution Support Services - Operations Associate

We are looking for financial associates / administrators with a demonstratable process improvement mindset to join our team. Your ability to adapt to changing environments would be crucial. This job will include, amongst other responsibilities, client services, reconciliation and process improvement.

Your team:

Clearstream Fund Centre is a fast-growing business unit within Clearstream/Deutsche Börse and manage legal, administrative, and financial relationships with external fund provider companies on behalf of the fund platform for B2B business partners.

You will be working in the Fund Distribution Support Services team which is part of the Platform Operations section within Clearstream Fund Centre AG and you will report directly to the Head of Fund Distribution Operations in Cork, Ireland. 

With teams already in Zurich and Singapore Platform Operations focus on the management of day-to-day queries, onboarding of new business partners and funds to the platform, the billing for services provided including reconciliation of fee receivables and the management of accounting related tasks attached to the business.

The compilation of analyses for both Business Partners and the Management of Fund Centre is also part of the duties of Platform Operations. 

Your role:

As an Operations Associate within Fund Distribution Support Services you will help to form a strong team with expertise in the fields of client services and fee management from a fund distribution business perspective.  

Your duties will include, but not limited to, supporting the existing Operations/Client Service teams in:

• Quick and satisfactory resolution of queries  
• Onboarding new customers and funds to the platform universe
• Liaising with vendors on data maintenance topics
• Assisting with the development and implementation of client centric projects
• Quarterly service fee collection including monitoring, reconciliation and chasing
• Quarterly trailer fee collection including monitoring, reconciliation and chasing

Your skills and expertise:

• 1-3 years of experience in the financial industry, preferably in the investment fund business sector
• Master’s or Bachelor’s degree in business administration, economics or similar. Previous work experience will also be considered in lieu of a degree
• Conscientious, resilient, organised, decisive
• Demonstratable problem solving skills
• A collaborative approach to work
• Able to deliver accurate, high-quality work while adhering to deadlines and targets
• Excellent client and service orientation
• Good knowledge of MS365 applications. Working knowledge of the MS Power platform would be a benefit
• Excellent command of English, written and spoken. Additional languages will be considered a plus