End User Support Specialist - Touchpoint

You Area of Work

Corporate IT of Deutsche Börse Group is in charge for end user workplace experience, voice & communication, application development and operations for all group processes such as Financial Core, Customer Care, Control & Corporate Processes, as well as Deutsche Börse Group’s Reference Data Platform.

We also develop and operate our Enterprise Analytics and Digital Boardroom which are the core of sharing and measuring our group’s success.

Our mission is simple – Make IT Run!

Your Responsibilities

• Provide onsite support to users, ensuring immediate resolution of technical issues and hands-on assistance with hardware and software. (No forwarding of problems)
• Ensure incident information is recorded completely as well as the resolution
• Handout and receive returned hardware (Mobile Phone, Laptop, Tablet, ...) incl. user support during device initialization / user training
• Presenting new hardware on different occasions to different user groups
• First level support of AV Hardware incl. troubleshooting, regular check-ups (incl. replacement in case of need) in conference rooms. Technology basis is Microsoft Teams Rooms.
• Setup of new devices or returned device
• Ownership and responsibility of User satisfaction
• Representing Corporate IT to ensure a “one of a kind” user experience
• Support projects and initiatives
• Create and review statistical information
• Accountable for our local hardware management
• VIP Support (Executive Board and Supervisory Board)

Your Profile

• University degree in computer science or a comparable education
• Experience in providing IT-Support (User Helpdesk – 1st & 2nd Level)
• Excellent Windows 11, MS-Office and other Microsoft products knowledge
• Experience in working with Linux
• Experience in working with and supporting end user devices (notebooks, tablets, Mac, iPad)
• Experience supporting iOS & android mobile devices
• Experience with SAP ticket system and remote tools
• Excellent German and English skills complete your profile
• Analytical thinking & problem resolution skills
• Strong service, resolution and target achievement drive
• Strong social Competence, self-motivation and assertiveness