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Client Associate Vestima Services

Date: 01-Feb-2019

Location: Cork, C, IE

Company: Deutsche Börse Group

Group Company: CGSS

Client Associate Vestima Services 

Full-time | Permanent


Role Title

Client Associate Vestima Help Desk


Position Description

Clearstream's investment funds services enable banks and other investment fund distributors to move towards standardisation, automation and straight-through processing of investment fund orders. Joining our team in this diverse and challenging role, you will act as dedicated contact person for Clearstream’s customers on queries related to Investment Funds operations and Vestima.


Key Accountabilities/Responsibilities


  • Provide assistance to customers and TAs using our automated order routing system Vestima
  • Investigate on order failures and rejections and where possible replace deals before fund cut off
  • Follow up on pending trades post orders placement, i.e. missing contract notes, cash and stock settlement
  • As part of our transfer service explain our procedures and follow up on pending instructions
  • Handle customer queries relating to all areas of Custody Investment Funds (New Issues, Income Processing, Corporate Actions)
  • Work closely together with the different Investment Funds Units spread in different locations
  • Support any other tasks related to IFS projects


Summary of Key Competencies required for the position

  • Taking on responsibility
  • Results orientation
  • Integrated thinking
  • Problem solving skills
  • Communication
  • Planning/organisation
  • Expertise/willingness to learn



Experience, Qualifications & Background Ideally Required


  • University degree, funds or financial sector or comparable qualification
  • Knowledge of investment funds industry
  • Minimum 2 years relevant professional experience
  • Service orientation with excellent telephone, communication and negotiation skills
  • Ability to work under pressure whilst handling an extensive amount of phone calls to meet deadlines
  • Strong problem solving skills, accuracy, ability to work independently and as a part of a team in an international environment
  • Proficiency in written and spoken English, German and/or French, any other language skills will be desirable but not essential


NOTE:  This job description is not intended to be all-inclusive. Employees may perform other related duties to meet the ongoing needs of the organization.

Dedication, team and communication skills, flexibility as well as competent handling of MS Office applications round out your profile. There are numerous good reasons to work for us: responsibility at an early stage, attractive social benefits, an international working environment and a broad variety of career opportunities. Applications from disabled persons are welcome.

Are you interested in working with a pleasant and very dedicated team? Convince us with an appealing application. Please use our online application portal.

Deutsche Börse Group, Human Resources