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Associate, Client Services

Date: 04-Jun-2021

Location: HK

Company: Deutsche Börse Group

Field of Activity
Respond to inquiries of the clients via email or phone and make sure that any issues are resolved for client satisfaction. The Client Service Officer shall report all important clients’ concerns to their Line Manager for effective and prompt resolution of the issues in a professional manner.

 

Tasks/Responsibilities

  • Handle client enquiries and maintain log of client enquiries and complaints
  • Identify the needs of prospective clients in assigned areas for settlement and custody
  • Provide solution to customer queries and maintain favorable relationship with clients to enhance their loyalty to the company
  • Visit and train clients occasionally

 

Qualifications/Required skills

  • Minimum Bachelor’s Degree in Finance and/or Economics or equivalent training
  • 1 - 2 years of experience in securities / banking business, with experience in custodian bank or securities house preferred
  • Knowledge of or has done settlements in various markets 
  • Understanding of the process of income processing, corporate actions
  • Possess fluent spoken Mandarin and Cantonese, and excellent spoken and written English
  • Outstanding interpersonal skills, customer- and service-oriented
  • Good working attitude and willing to learn
  • Excellent communication, analytical and problem-solving skills
  • Excellent teamwork and able to assimilate him/herself to the company’s corporate environment
  • Good working knowledge of MS PowerPoint, Excel