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Hallo
Leipzig.

Welcome
to our World.

Process & Service Manager IT (f/m/d)

We’re flexible! We’re happy to receive applications in English or German.

 

Your tasks:

You take responsibility for daily service delivery of our data platform, ensuring tracking and adherence to process SLAs, audits and KPIs. You support the incident- and problem management processes to resolve IT issues and prevent their re-occurrence. In addition, you are expected to manage continuous service improvements, including identifying & implementing process enhancements.

 

Your specific responsibilities & tasks include:  

  • Support our asset owners in managing critical processes for our data platform applications and service providers
  • Understand our process framework, track and/or delegate derived tasks
  • Support the application management team with incident-, problem- and change management for the data platform (on premises/cloud) 
  • Coordinate and enhance first and second level-support for different parts of the data platform
  • Ensure adequate customer service levels and operational stability

 

Your skills:

  • You either have successfully completed a degree in Information Technology or a comparable apprenticeship within IT
  • IT service management expertise, supported by some years of professional experience
  • You can prove know-how and hands-on experience with ITIL Framework and principles
  • Advanced communication-, organisational-, administrative- and coordination skills are essential
  • Knowledge of working in data operations in general and especially with a data platform is advantageous
  • Experience within a regulated environment is advantageous
  • You can communicate fluently in English and German

 

Why join us:

  • Attractive salary package with many advantages such as childcare, meal allowance, job ticket, sports and leisure events
  • Flexible hybrid work concept and flexible working hours
  • Personal development through extensive training opportunities
  • A place in a dynamic and international team within EEX Group and Deutsche Börse Group
  • A long-term perspective in the constantly growing and evolving energy industry
  • Bespoke onboarding plan

Welcome
to our World.


Hello from ECC, the leading clearing house for energy and commodity products in Europe. As part of EEX Group, we have our roots in Leipzig and 21 offices worldwide. We provide security for our customers, by ensuring the physical and financial settlement of transactions for EEX Group and further partner exchanges. Why are we so successful? We are a team of individual experts that drive forward exciting projects while sharing experiences, celebrating success and creating memories, together.


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