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Customer Care Manager - Exchange - Limited (9 months) - f/m/d

We’re flexible! We’re happy to receive applications in English or French.


Your tasks:
As part of our Customer Care Exchange & Registries team, you will mainly work with the Registries related tasks. You will guide the members through the admission processes on our Registries and help processing the operational tasks of the customer support. 

During the admission process on the various Registries, you will be responsible for: 

  • Guiding the prospect through the different parts of the onboarding process while being the central point of contact,
  • Ensuring that the prospect meets legal, regulatory, and technical requirements to be admitted at EEX.
  • Performing a scoring of the prospect Know-Your-Customer (KYC) documents.
  • Performing technical setups in the Registries and coordinating with internal departments for the admission of the prospect

For the existing members, you will be responsible for:

  • Being the first point of contact for all customer incoming requests, such as change of contacts, connection issues, operational support, etc.
  • Processing and saving all incoming documentation and amending the data in the Registries. 
  • Performing the daily operations in the Registry, such as checking and validating emissions, transfers, invoices
  • Contributing to the creation and update of efficient processes to improve customer satisfaction.
  • Being the point of contact between customers and internal departments like IT and business development teams 


In doing so, you will become a valued partner for different stakeholders inside EEX Group as well as for external parties. In return you will receive a great deal for your outstanding performance from your team. After all, we value the exchange of ideas, working together and encouraging each other to become better.  
We call it: The exchange mindset. 

Your skills:

  • University Degree (preferably with a focus on business administration, back-office management) and/or experience in back/middle office 
  • Ability to work in a team, strong communication skills, flexibility and reliability.
  • High proficiency in French. Professional English level. German is a plus.
  • Interest in working in a multi-cultural environment.
  • Good knowledge of the Microsoft Office environment


Why join us?

  • Attractive salary package with many benefits including meal allowance, sports and recreational events
  • Personal development thanks to extensive training and learning opportunities
  • A place in a dynamic and international team within EEX Group and Deutsche Börse Group
  • A long-term perspective in the constantly growing and evolving energy industry

to our World.

Hello from EEX. As a leading commodity exchange in Europe, we develop, operate and connect the markets for global energy and commodity trading from Paris and 20 other worldwide offices. What’s the secret to our success? We are an expert team of dynamic individuals that drive forward exciting projects while sharing experiences, celebrating success and creating memories, together.

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