to our World.

Service Manager (f/m/d)

We’re flexible! We’re happy to receive applications in English or German.
Your tasks
Our team follows the motto “a prototype is worth 1000 meetings”. We work in an agile setting to digitalize business processes. As part of our team, you will get an insight into all aspects of the exchange and clearing world, get to interact with top experts in the field of energy exchange and commodities clearing and work on a growing portfolio of low-code/no-code tools.
Our team is responsible to build and maintain user management for our internet-facing Jira Service Management portal. In addition, based on the growing number of Jira projects, we’ll leverage Jira data to create insightful reports and dashboards using Power BI, to analyse project performance, identify trends, and provide actionable insights to stakeholders. We collaborate with business units to define KPIs and develop relevant metrics, automate data extraction and reporting processes to ensure real-time insights.
Before all, we value the exchange of ideas, being there for each other and encouraging each other to become better. We call it: the exchange mindset.
Your skills

  • Completed studies in informatics, or comparable training with additional qualification in the field, or relevant professional experience.
  • Experience as a Jira and Confluence power user with different tools and add-ons and user management.
  • Interest and experience in Business Analysis and Business Intelligence with low-code/no-code tools, such as MS Power BI.
  • Excellent team and communication skills as well as problem-solving skills.
  • Excellent verbal and written English skills. Basic German skills are an advantage.


Why join us?

  • Attractive salary package with many benefits including childcare facilities, meal allowance, job ticket, sport and recreational events
  • Flexible mobile working arrangements in a divers team
  • Personal development thanks to extensive further training opportunities 
  • A place in a dynamic and international team within EEX Group and Deutsche Börse Group
  • A long-term perspective in the constantly growing and evolving energy
  • Bespoke onboarding plan

to our World.

Hello from ECC, the leading clearing house for energy and commodity products in Europe. As part of EEX Group, we have our roots in Leipzig and 21 offices worldwide. We provide security for our customers, by ensuring the physical and financial settlement of transactions for EEX Group and further partner exchanges. Why are we so successful? We are a team of individual experts that drive forward exciting projects while sharing experiences, celebrating success and creating memories, together.

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