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Hallo
Leipzig.

Welcome
to our World.

Senior Service Manager (f/m/d) IT

We’re flexible! We’re happy to receive applications in English or German.

 

Your tasks:

You take responsibility for daily service delivery of our data platform, ensuring tracking and adherence to process SLAs, audits and KPIs. You manage the incident- and problem management processes in order to resolve IT issues promptly according to SLAs. In addition you are expected to manage continuous service improvements, including identifying & implementing process enhancements.


Your specific responsibilities & tasks include:  

  • Managing critical processes and supporting the team with day-to-day operations and improvement of the data platform
  • Support the application management team with incident-, problem- and change management for the data platform (on prem/ Cloud) 
  • Coordinate and enhance first- and second-level-support for different parts of the data platform
  • Implementation of innovative & technical improvements to improve product- and team capabilities and service levels
  • Professional IT service management on data platform
  • Process ownership, tracking and delegation
  • Ensuring adequate customer service levels and operational stability of product components

 

Your skills:

  • You either have successfully completed a degree in Information Technology/ -Engineering or an apprenticeship as an IT specialist
  • In-depth IT service management expertise, supported by several years of professional and/ or project experience.
  • You can prove know-how and hands-on experience with ITIL Framework/ principles
  • Advanced communication-, organisational-, administrative- and coordination skills are essential
  • Knowledge of working in data operations in general and especially with a data platform 
  • Experience with service, incident and problem management in a regulated environment is advantageous
  • You can communicate excellently in English and German

 

Why join us:

  • Attractive salary package with many advantages such as childcare, meal allowance, job ticket, sports and leisure events
  • Flexible hybrid work concept and flexible working hours
  • Personal development through extensive training opportunities
  • A place in a dynamic and international team within EEX Group and Deutsche Börse Group
  • A long-term perspective in the constantly growing and evolving energy industry
  • Bespoke onboarding plan

Welcome
to our World.


Hello from ECC, the leading clearing house for energy and commodity products in Europe. As part of EEX Group, we have our roots in Leipzig and 21 offices worldwide. We provide security for our customers, by ensuring the physical and financial settlement of transactions for EEX Group and further partner exchanges. Why are we so successful? We are a team of individual experts that drive forward exciting projects while sharing experiences, celebrating success and creating memories, together.


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We encourage women to apply and develop their careers with us.

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