We’re flexible! We’re happy to receive applications in English or German.

Your tasks:
We are looking for you as a new colleague for our qualified IT Service Desk. In this role you identify yourself as the accountable person for the IT knowledge database. As a senior professional you:

• Design & implement the look and feel of the IT knowledge database with a strong user experience focus
• Setup a knowledge lifecycle management concept and monitor and measure if the content of IT knowledge is up to date
• Seek to increase the added value the IT knowledge database creates by collaborating with your colleagues cross departmental
• Continuously look for improvement opportunities like for example: automation opportunities, Artificial Intelligence integration
• Collaborate with the information management team within IT Strategy & Governance to assure that the knowledge management is in line with the information management
• Create and maintain the IT knowledge management procedure keeping in mind to keep things simple, compliant & practical.
• Support and train the colleagues on how to manage the content within the IT knowledge database
• Apply the agile way of working to manage your work

With your polite and professional appearance, you’re able to work in an autonomous way and know when to request the assistance from your colleagues. You have the will to constantly expand and deepen your knowledge. In doing so, you receive a great deal in return for your outstanding performance from your team. After all, we value the exchange of ideas, being there for each other and encouraging each other to become better. We call it: the exchange mindset.
 
Your skills:

• Completed studies or completed training related to IT (e.g. (business) computer scientist, IT specialist for system integration)
• Excellent service orientation as well as communication skills in German and English (at least B1) both written and spoken.
• Experience in the service desk environment and in the use of an ITSM (IT Service Management) tool
• Experience in knowledge management with a strong user experience focus and are familiar with Service Knowledge Management System (SKMS)– certification is a plus
• Good IT skills in Application Management, Office365 and Windows
• A great team spirit and flexibility when required to achieve goals and complete assignments
• Adhering to policies and procedures and upholding organizational values
• Experience with ITIL processes (certification desirable) and incident management skills
• Experience in project management, agile way of working, working with service providers and/or knowledge of stock exchange trading systems is an advantage

Why join us?

• Attractive salary package with many advantages such as childcare, meal allowance, job ticket, sports and leisure events
• Flexible hybrid work concept and flexible working hours
• Personal development through extensive training opportunities
• A place in a dynamic and international team within EEX Group and Deutsche Börse Group
• A long-term perspective in the constantly growing and evolving energy industry
• Bespoke onboarding plan