Technical Key Account Manager - Customer Service - Frankfurt (TCA) (f/m/d)

Date: 15-Sep-2021

Location: Frankfurt am Main, DE

Company: Deutsche Börse Group

This position is initially limited for 2 years.

 

Field of activity
Deutsche Börse Group is far more than a pure marketplace organizer for the trading in shares. It is a trans- action services provider covering the full value chain of trading, clearing, settlement and market data. Our success is based on our highly integrated and automated IT systems. Therefore, Information Technology is the core of Deutsche Börse: With advanced technology, it affords companies and investors access to global capital markets. Information Technology designs, builds and operates the technological infrastructure of Deutsche Börse and 16 other exchanges around the world. The Customer Service section manages the customer relationships of the Deutsche Börse Group.
The Technical Key Account Management team is the single point of contact for Deutsche Börse customers with regard to technical consulting and support. As a member of the Technical Key Account Management team, you will act as an interface to end customers receiving Deutsche Börse’s technical services. Your activities are enriched by a variety of tasks that are geared towards different Deutsche Börse departments and projects. As an integral part of daily operations, you will work closely together with our multinational teams located in Eschborn, Prague, Chicago, Luxembourg and Singapore.
 
Tasks/responsibilities

  • Build and maintain strong interpersonal relationships with our customer base as a Technical Key Account Manager
  • Technical consulting and anticipation of customers’ technical requirements based on detailed knowledge of customers’ technical infrastructure, organizational set-up and business needs
  • Coordinating changes of customer connectivity to Deutsche Börse’s platforms, including potential improvements to customers’ current technical infrastructure
  • Coordination of release changes and support of release management with internal and external parties
  • Support Deutsche Börse customers by answering queries via phone and email, including call logging, ticket creation and escalation 

 
Qualifications/required skills

  • Bachelor or Master Degree
  • Strong organizational and communication skills and a team player
  • Thrives on continuous learning
  • Ability to prioritize and handle multiple assignments at one time while maintaining a commitment to deadlines
  • Sound analytical, problem solving and conceptual thinking skills
  • Pro-active, independent and goal-oriented working style 
  • Good command of the English and German language in both verbal and written form
  • Knowledge of financial markets or the financial industry considered a plus

 
The following IT-skills will be considered as an advantage:

  • Profound knowledge about Client-Server Architectures
  • Good understanding of Network protocols (e.g. TCP/IP; Multicast)
  • Proficient usage of the state-of-the-art office products (e.g. Word, Excel, PowerPoint, Microsoft Office, SharePoint, SAP)